THERAPY AGREEMENT
Working together
A clear and supportive foundation for your therapy.
This therapy agreement outlines what you can expect from working with Maqsoud Psychotherapy & Wellbeing, including how sessions are arranged, confidentiality, fees and other important aspects of our work together.
It is designed to provide clarity, establish mutual understanding and create a safe, supportive foundation for your therapeutic journey.
UNDERSTAND | HEAL | THRIVE
“A strong therapy relationship is built on trust, clarity and mutual respect.”
Our Therapy Agreement
Who Maqsoud Works With
Maqsoud Psychotherapy and Wellbeing provides confidential online integrative psychotherapy for adults aged 18 and over throughout the United Kingdom, offering a supportive, non-judgemental space to explore life's challenges.
Here are the main elements of our working agreement.
Session Details
Ongoing psychotherapy sessions last 50 minutes and are usually held weekly via Google Meet, with telephone sessions available upon request, subject to clinical suitability. A separate 60-minute initial clinical assessment takes place before ongoing therapy begins.
Fees and Payment
A free 20-minute introductory consultation is available. The 60-minute initial assessment and subsequent 50-minute psychotherapy sessions each cost £60. Payment is required at least 24 hours before each paid appointment.
Cancellations and Changes
Please provide at least 48 hours' notice to cancel or reschedule. Late cancellations or missed appointments may incur the full session fee. Exceptional circumstances will be considered fairly, in accordance with your agreement and applicable consumer rights.
Confidentiality
What you share in therapy is confidential, subject to legal and safeguarding exceptions. Information may be disclosed where necessary and lawful, including serious safety concerns. Wherever appropriate and safe, this will be discussed with you beforehand.
Clinical Supervision
Regular clinical supervision supports safe, ethical and effective practice. Relevant aspects of therapeutic work may be discussed confidentially, using anonymised information wherever practicable, while protecting your identity and privacy.
Online Sessions
Please attend from a private, suitable location within the UK,whether online or by telephone. Your physical location will be confirmed at each session. If our connection fails, or a session is interrupted,we will follow the alternative contact arrangements agreed beforehand.
Contact Between Sessions
Contact outside appointments is generally limited to practical matters such as scheduling. Therapy-related concerns are best explored during sessions. Maqsoud does not provide crisis support; in an immediate emergency, call 999.
Ending Therapy
You may choose to end therapy at any time. Where possible, we encourage discussing this in advance to reflect on your progress, address any outstanding concerns and plan a supportive ending.
Records and Data Protection
Your personal information and clinical records are stored securely and handled in accordance with UK data protection law. Our Privacy Notice explains how information is used, protected, retained and how you can exercise your rights.
Complaints and Concerns
If you have concerns about your therapy, please contact the practice so they can be addressed through our complaints procedure. You may also seek guidance from the British Association for Counselling and Psychotherapy (BACP).
Agreement and Consent
These are the main elements of our working agreement. Before paid therapy begins, you will receive the full Individual Psychotherapy Agreement, including relevant cancellation and consumer rights information, to review and accept.
UNDERSTAND | HEAL | THRIVE
“A clear understanding creates a safe space for meaningful therapeutic work.”
