PRIVACY NOTICE
Your privacy matters.
How your information is used and protected.
Maqsoud Psychotherapy & Wellbeing is committed to protecting your privacy and handling your personal information with care. This Privacy Notice explains how your information is collected, used, stored and protected when you use this website or access psychotherapy services.
UNDERSTANDÂ | HEALÂ |Â THRIVE
" Your trust    Â
is important,      and your information
is treated with care and respect."
1. Who Maqsoud is
2. What information Maqsoud collects
Maqsoud Psychotherapy and Wellbeing is an independent online psychotherapy practice providing integrative psychotherapy to adults aged 18 and over throughout the United Kingdom.
The practice is operated by Khamisuu Ilyasa Maqsoud, trading as Maqsoud Psychotherapy and Wellbeing, who is responsible for determining how your personal information is collected, used and protected (the data controller).
The practitioner is a Registered Member of the British Association for Counselling and Psychotherapy (BACP).
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For questions about this Privacy Notice or how your personal information is handled, please contact:
Email: Hello@maqsoudpsychotherapy.com
Phone Number: 07999258650
Business correspondence address:Â Maqsoud Psychotherapy & Wellbeing, Office 10660, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX.UK
Maqsoud Psychotherapy and Wellbeing collects information necessary to provide safe, confidential and professional psychotherapy services.
This may include:
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Personal and contact details.
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Information provided through enquiries and consultations.
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Relevant medical, psychological and mental health information.
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Assessments, therapy notes and safeguarding records.
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GP and emergency contact information, where appropriate.
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Appointment, correspondence and payment records.
Only information relevant and necessary for providing and managing the service is collected.
Further details are available in the Full Privacy Notice.
3. How Maqsoud uses your information
4. Legal basis for processing your information
Maqsoud Psychotherapy and Wellbeing uses your personal information to:
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Respond to enquiries and arrange appointments.
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Assess your needs and provide appropriate psychotherapy services.
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Maintain confidential clinical and safeguarding records.
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Manage payments and practice administration.
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Obtain professional clinical supervision while protecting your confidentiality.
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Respond to serious safety concerns and fulfil legal, ethical and professional obligations.
Your information is used only for appropriate purposes and is not sold or used for unrelated marketing.
Further details are available in the Full Privacy Notice.
Maqsoud Psychotherapy and Wellbeing processes personal information in accordance with UK GDPR and the Data Protection Act 2018.
Depending on the purpose, the lawful bases include contract (Article 6(1)(b)), legal obligation (Article 6(1)(c)), legitimate interests (Article 6(1)(f)) and, in exceptional circumstances, vital interests (Article 6(1)(d)).
Sensitive health information necessary for psychotherapy is processed under Article 9(2)(h) UK GDPR and the relevant provisions of the Data Protection Act 2018, subject to professional confidentiality requirements.
Further details are available in the Full Privacy Notice.
5. How Maqsoud stores and protects your information
6. Who Maqsoud may share information with
Maqsoud Psychotherapy and Wellbeing takes appropriate steps to protect your personal information and maintain confidentiality.
Personal and clinical records are stored using secure, access-controlled systems, with appropriate safeguards against unauthorised access, loss or disclosure.
Online therapy sessions are conducted through Google Meet, and information is handled in accordance with applicable data protection and professional confidentiality requirements.
For further information about how your information is stored and protected, please read the Full Privacy Notice.
Your personal information is treated confidentially and is not routinely shared outside Maqsoud Psychotherapy and Wellbeing.
Information may be shared where necessary and appropriate with:
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Clinical supervisors, using anonymised information wherever possible.
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Trusted service providers supporting the secure administration of the practice.
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Healthcare or safeguarding services, where there is a serious concern about safety or wellbeing.
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Relevant authorities or professional advisers, where disclosure is legally required or otherwise lawfully justified.
Where safe and appropriate, any proposed disclosure will be discussed with you beforehand. Only information necessary for the particular purpose will be shared.
Further details are available in the Full Privacy Notice.
7. How long Maqsoud keeps your information
8. Your rights
Maqsoud Psychotherapy and Wellbeing retains personal information only for as long as reasonably necessary.
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Clinical records: Ordinarily retained for a minimum of seven years after the last treatment session, in accordance with applicable insurance and other requirements.
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Enquiries not leading to therapy: Ordinarily retained for six months after the last meaningful communication.
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Administrative and financial records: Retained according to their purpose and applicable legal obligations.
Records are securely deleted or disposed of when no longer required.
Further details are available in the Full Privacy Notice.
Under UK data protection law, you have rights concerning your personal information. Depending on the circumstances, these include the right to:
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Access the personal information held about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of information in certain circumstances.
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Object to or request restriction of certain processing.
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Request transfer of your information where applicable.
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Withdraw consent where processing relies on consent.
You can exercise your rights by contacting Maqsoud Psychotherapy and Wellbeing.
You also have the right to raise concerns with the Information Commissioner's Office (ICO).
Further details are available in the Full Privacy Notice.
9. Website and cookies
10. Changes to this Privacy Notice
The Maqsoud Psychotherapy and Wellbeing website uses cookies and similar technologies to support its operation.
Essential technologies help the website function correctly.
Our Usercentrics cookie consent banner allows visitors to manage their preferences and accept or reject non-essential cookies where consent is required.
Cookie preferences can be managed through the website's consent controls and, where applicable, browser settings.
Further information about the technologies used is available through the cookie consent interface and the Full Privacy Notice.
Maqsoud Psychotherapy and Wellbeing may update this Privacy Notice to reflect changes in legal requirements, professional guidance or how the practice operates.
Any updates will be published on this website, with the date of the latest revision clearly displayed.
Where significant changes affect how your personal information is handled, you will be informed where appropriate.
Last updated: October 2026
For complete information, please read the Full Privacy Notice.
If you have any questions about this Privacy Notice, please get in touch.
UNDERSTANDÂ |Â HEALÂ |Â THRIVE
A safer space for a brighter you.