COMPLAINTS
Your Feedback Matters
A commitment to openness, learning and the highest professional standards.
At Maqsoud Psychotherapy & Wellbeing, your experience matters. Providing a safe, respectful and professional service is at the heart of the practice. If something does not feel right, there is always room for open conversation, understanding your concerns and working towards a fair and constructive resolution. Our psychotherapy complaints procedure in the UK ensures that concerns are addressed fairly, respectfully and confidentially.
UNDERSTAND | HEAL | THRIVE
"I'm always open
to feedback, and I take concerns seriously.
The Complaints Process
BACP Complaints Information
The British Association for Counselling and Psychotherapy (BACP) is the professional body with which I am registered. It sets ethical standards for counselling and psychotherapy and provides a formal complaints process for concerns about its members' professional conduct.
If you feel that your concerns have not been adequately addressed, you can contact BACP for independent information and guidance about its complaints procedure.
BACP
BACP House
15 St Joh's Business Park
Lutterworth
Leicestershire
LE17 4HB
If you have a concern or complaint, here's what will happen:
Talk to the therapist
If you have any concerns about your experience of therapy, please feel free to raise them with me. An open conversation can often help clarify misunderstandings and provide an opportunity to address any difficulties.
We'll Explore the Issue
Your concerns will be taken seriously and considered carefully, with an opportunity to discuss what has happened and how it has affected you. The aim is to understand the situation fully and explore a fair and appropriate way forward.
I'll Respond
Following our discussion, I will provide a thoughtful and clear response to your concerns, outlining any proposed steps towards resolving the issue. Where appropriate, this may include an explanation, clarification or changes to the way the service is provided.
If We Can't Resolve It
If your concerns cannot be resolved through discussion, you have the option to take your complaint further. As a registered member of the British Association for Counselling and Psychotherapy (BACP), I am accountable to its professional standards. You may contact BACP for information about its complaints procedure and whether your concerns fall within its remit.
A Safe and Respectful Process
Raising a concern can sometimes feel difficult. At Maqsoud Psychotherapy & Wellbeing, every concern will be approached with sensitivity, fairness and respect. You can speak openly about your experience, knowing that your feedback will be taken seriously and handled in accordance with professional and ethical standards.
Learning and Improvement
All feedback is valued as an opportunity for reflection, learning and professional development. Any concerns raised will be considered carefully, helping to identify where improvements can be made and ensuring that the service continues to uphold high professional and ethical standards.
UNDERSTAND | HEAL | THRIVE
“Honest conversations help us all grow.
Your feedback matters.”
